Techline Specialist - Smyrna, TN

Techline Specialist

Location:

Smyrna, TN. Compensation: $30 per hour. Long‑term contract‑to‑hire. Day shift.

• Job knowledge and skill:
  Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well‑versed in use of technical service manuals and tools; good interpersonal and communication skills.
• Experience:
  
  2–4+ years of increasingly responsible administrative experience, plus one or more years of directly related professional‑level experience.
• Education:
  
  AA degree preferred; equivalent related college or technical courses, seminars, and in‑house classroom training considered; ASE Master Technician certification required.
• Computer skills:
  Knowledge of word processor, spreadsheet, and other PC applications; typing speed 30 wpm or better; ability to respond to Tech Line cases via email or phone; respond to Chat line from dealership service technicians; collect and document technical information on new vehicle incidents; prepare reports for further investigation by engineering staff.
• MVR required for selected candidate.

Replies to Tech Line cases via email or phone, and/or responds to the Chat line from dealership service technicians, providing them with technical information on the diagnosis and repair of customer vehicles; collects and documents technical information on new vehicle incidents requiring repairs and prepares reports regarding such incidents for further investigation by engineering staff.

• Provides help‑desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair; supports brand values, profitability and cost‑reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports; analyzes decisions from the customer’s viewpoint and recommends actions that meet customer needs and values.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments; teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• As necessary, performs other related duties.

We are an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.