IT Field Service Technician
Job in
Franklin, Williamson County, Tennessee, 37068, USA
Listed on 2026-05-31
Listing for:
CTG
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Franklin, TN.
Location
:
Onsite, Franklin, TN
Hours
: M – F 8 am to 5 pm
Candidates should be local to the area.
Must be eligible to work in the US without restrictions. No C2C, W2 only
Key Responsibilities Client Build Support- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalated unresolved issues per client procedures.
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Skills and Qualifications
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
- 1–2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
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