IT Service Desk Technician

Overview

IDR is seeking a IT Service Desk Technician to join one of our top clients for Columbia, Tennessee. This role involves providing frontline technical support within a structured IT service environment, ensuring minimal disruption to business operations through prompt issue resolution.

• Deliver high-quality first-contact technical support to end-users via multiple communication channels such as phone, email, Teams, and service portal.
• Log, categorize, and prioritize incidents while maintaining targeted First Contact Resolution (FCR) rates.
• Support hardware troubleshooting, including desktops, laptops, peripherals, and mobile devices.
• Manage support for Windows 10/11, Microsoft 365 applications, and basic access management tasks.
• Maintain detailed documentation, contribute to knowledge bases, and identify recurring issues for process improvement.

• High School Diploma or equivalent required
• 1+ year of technical support or customer service experience preferred
• Associate or Bachelor’s degree in Information Technology or related field preferred

• Full Benefits;
  Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

• 25+ Years of Proven Industry Experience in 4 major markets
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row.