It Support Technician

Description

The client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members.

S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

• Basic understanding of Windows and Mac operating systems

• Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)

• Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)

• Ability to use Remote Desktop tools (we use Beyond Trust a.k.a. Bomgar)

• Clear and concise verbal communication

• Professional and empathetic tone

• Ability to explain technical issues to non-technical users

• Good writing skills for emails, tickets, and documentation

• Ability to diagnose and resolve common technical issues

• Patient and approachable demeanor

• Ability to escalate issues to higher tiers when necessary

• Good time management skills to handle multiple requests

• Experience with ticketing systems (we use Remedy force but most systems are familiar)

• Willingness to take on additional responsibilities as needed

Skills

Support, Troubleshooting, Windows, Desktop, Help desk, Deployment, Help desk support, Service desk, Technical support, Phone support, Ticketing system

Top Skills' Details-

Experience working with Windows and Mac Operating Systems. Ability to troubleshoot technical issues and escalate and/ or resolve accordingly.

- Experience in patch maintenance, hardware and software updates, system documentation, technical reports, support the handling of Service Desk ticket requests.

- Experience in managing Microsoft Active Directory, M365/Office 365 services and strong understanding of Windows Group Policy/MDM.

- Strong Interpersonal skills and able to effectively communicate both written and verbally. Has to be able to be onsite and work with leadership on their technical issues.

Additional Skills & Qualifications

he ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable.

Experience Level

Entry Level

This is a Contract position based out of Franklin, TN.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Franklin,TN.

This position is anticipated to close on Jun 19, 2026.

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