Technical Customer Support Rep II

The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.

• Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products
• Document all technical support interactions and maintain accurate case records
• Process service records, RMAs, and sales orders in SAP
• Maintain and update TOM database records and support ticketing
• Respond to or escalate customer inquiries within one business day
• Develop and maintain product knowledge across AtoN product lines
• Assist with new product development initiatives
• Build effective cross‑functional relationships
• Communicate professionally with customers and internal teams
• Complete biannual product knowledge assessments
• Report obsolete systems and identify potential sales opportunities
• Escalate quality trends and urgent customer issues

• Minimum 1 year of experience in technical support or customer service (Preferred: 3+ years of relevant experience)
• Experience in telecommunications, airfield, or related industries
• Proficiency with SAP or ERP systems
• Advanced Microsoft Office skills
• Technical or electronics background
• Analytical and problem‑solving abilities
• Attention to detail and sense of urgency
• Knowledge of Lean or Six Sigma methodologies

We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.