Endpoint Administrator

The Endpoint Administrator I position has three primary responsibilities. First, this role will handle Tier 1 tickets and maintain an in-depth knowledge of ticketing and workflow tracking systems. Secondly, this position supports all non-infrastructure client endpoints, including computers, printers, phones, cameras, and related devices. Thirdly, this role contributes to endpoint-level projects aimed at improving systems, network performance, security, and applications.

The ideal candidate must be self-motivated, able to work with minimal supervision, demonstrate high integrity, and complete tasks with excellence. Strong oral and written communication skills are required.

This position follows a hybrid schedule of three in-office workdays and two remote workdays per week. During the initial training phase (60 days), all workdays are in-office unless otherwise directed by management.

• Triage, resolve, and/or escalate all Tier 1 tickets.
• Contribute to improving ticketing system efficiency and workflows.

• Support all non-infrastructure client endpoints.
• Troubleshoot and repair computers, printers, phones, IoT devices, and applications.
• Manage configurations within Intune and JAMF Pro.
• Maintain application catalogs and manage licensing for Microsoft 365 and other applications.
• Work on assigned endpoint-level projects to improve systems, performance, and security.

• Perform other duties as assigned.

• 2-year degree and/or certifications in CIS or a related field preferred.
• Relevant certifications such as CompTIA, CISSP, GIAC, or Microsoft certifications preferred.

• 2+ years of endpoint support experience preferred.
• Customer support experience required.
• Demonstrated ability to troubleshoot endpoint-level technology issues.
• Knowledge of Microsoft, Apple, and Android operating systems.
• Familiarity with printing systems, TCP/IP, VoIP, and cloud computing interfaces and protocols.
• Experience with ticketing systems and centralized workflow management tools.
• Knowledge of desk phones, mobile devices, and printers.
• Experience with application installation, deployment, and troubleshooting.
• Familiarity with Azure, Microsoft 365, and AWS.
• Exposure to Dev Ops best practices is a plus.
• Automation and scripting skills preferred (Bash, Z-Shell, Power Shell, Python).
• Knowledge of CSS, HTML, XML, JSON.
• Experience with Windows Server, Windows client, macOS, iOS, and Android platforms.
• Familiarity with Microsoft Endpoint Manager, Microsoft Configuration Manager, and Apple Business Manager.

• Ability to manage tickets and projects independently with efficiency and integrity.
• Strong written and verbal communication skills.
• Effective problem-solving abilities.

• Occasional travel may be required.
• Availability outside standard hours may be required in case of emergencies.

• Medical
• Vision
• Health Savings Account (with employer contribution)
• Flexible Spending Accounts
• Short-Term and Long-Term Disability (company-paid)
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Retirement Plan with Company Match
• Group Life Insurance
• Legal/Identity Protection Plans

The physical demands listed below are representative of those required to successfully perform essential job functions. Reasonable accommodations may be made as needed.

• Stooping, kneeling, crouching, crawling
• Reaching overhead or into tight spaces
• Walking or moving between work areas
• Climbing ladders
• Pushing, pulling, and lifting equipment
• Fine motor skills such as typing and equipment handling
• Verbal communication and active listening
• Repetitive motion of hands and wrists

• Lifting up to 50 pounds occasionally
• Up to 30 pounds frequently
• Up to 10 pounds consistently

Close visual acuity is required for tasks such as working at a computer, analyzing data, and inspecting equipment.