Business Operations Lead

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Franklin, Tennessee - United States of America time type:
Full time posted on:
Posted Todayjob requisition :
RLocation(s):
Franklin, TN

Job Schedule:

Full-time, Hybrid (4 days on-site)
Education Requirement:
Bachelors Degree Sponsorship:
No

Shape the Future of Mobility at Nissan:
Launch Your Career, Drive Innovation Come Drive Innovation with Us. We are currently looking for a
** Technical Business Operations Lead (BOL)
** to join our team in
** Franklin, TN.
** The Technical Business Operations Lead (BOL) owns operational governance for a product team, multiple products, or a broader product portfolio. This role is responsible for driving operational excellence, automation, vendor alignment, and resilience strategies across the organization.

As a key advisor, the BOL partners closely with product, business, and technology teams to shape operational strategy and ensure seamless execution. This individual plays a critical leadership role during incident management, acting as the bridge between business and operations, while maintaining ownership of operational communications and business continuity.

This is a highly strategic and hands-on role that influences sourcing strategy, vendor performance, and run-the-business (RTB) budgeting—ensuring alignment with organizational priorities and long-term scalability.
** A Day in the Life:
*** Own and govern operational standards across product delivery teams, ensuring alignment with ITSM best practices.
* Lead incident response efforts (major and minor), including identification, investigation, resolution, root cause analysis (RCA), and executive-level communications.
* Act as the primary liaison between business and operations during Service Restoration (SRT) incidents, partnering closely with Incident Commanders.
* Assess business impact of outages and incidents, determining severity and communicating criticality to stakeholders.
* Facilitate post-incident reviews and drive continuous improvement through root cause analysis and prevention strategies.
* Develop and distribute incident reports, including executive summaries, action plans, and follow-ups.
* Drive automation and self-healing initiatives to improve operational efficiency and reduce manual intervention.
* Monitor and manage operational services to ensure high availability and strong customer experience.
* Identify operational gaps and partner with delivery teams to implement both interim solutions and long-term fixes.
* Mentor team members and establish best practices for operational integration within product delivery.
* Partner with Business Relationship Managers, Architects, and Product Teams to proactively identify and resolve operational inefficiencies.
* Develop operational risk assessments for new product launches and ensure disaster recovery plans meet expectations.
* Contribute to RTB budget planning and vendor strategy, recommending improvements based on incident trends and performance insights.
* Lead vendor discussions, contract alignment, and sourcing strategy to ensure partners meet organizational goals.
* Support RFP/RFI development and evaluate vendors to identify optimal solutions and partnerships.
* Collaborate with architecture teams to define current and future-state domain architecture
* Align sourcing strategies and operational plans with financial goals, optimizing vendor spend and service delivery.
* Work cross-functionally with leadership, program managers, and vendor partners to drive accountability and continuous improvement.
** Who We’re Looking for:
***
* Required:

*** 5+ years of experience in IT operations or service management, preferably in a product-centric environment.
* 2–5+ years of experience in a strategic leadership role influencing operations, product, or cross-functional teams.
*…