Business Operations Lead

Role Overview

The Technical Business Operations Lead (BOL) owns operational governance for a product team, multiple products, or a broader product portfolio. This role is responsible for driving operational excellence, automation, vendor alignment, and resilience strategies across the organization.

Own and govern operational standards across product delivery teams, lead incident response efforts, act as the primary liaison between business and operations, and drive automation and self-healing initiatives.

This is a highly strategic and hands‑on role that influences sourcing strategy, vendor performance, and run‑the‑business budgeting—ensuring alignment with organizational priorities and long‑term scalability.

• 5+ years of experience in IT operations or service management, preferably in a product‑centric environment.
• 2–5+ years of experience in a strategic leadership role influencing operations, product, or cross‑functional teams.
• Bachelor’s degree in a related field required.
• Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.).
• Experience with ITSM tools (e.g., Service Now), automation platforms (e.g., Ansible, Pager Duty), and reporting tools (e.g., Power BI).
• Solid understanding of cloud architecture, infrastructure operations, and modern IT practices.
• Proven experience in vendor management, contract negotiation, and sourcing strategy within a shared services environment.
• Ability to lead complex incident management processes and communicate effectively with executive leadership.
• Strong business acumen with the ability to translate technical issues into business impact.
• Experience building collaborative, high‑performing teams and influencing cross‑functional stakeholders.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Innovative mindset with the ability to identify and implement operational improvements.

• Comprehensive Benefits Package
• Medical and mental health coverage
• Pleasant parental leave
• Retirement savings plan
• Unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP)