IT Support Specialist

This position will work alongside existing IT team primarily on the implementation and support of

hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT

experience and a willingness to gain advanced learning in IT infrastructure and support.

Job Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

IT Support Specialist Responsibilities:

- Providing IT assistance to staff.

- Training end-users on hardware and software functionality.

- Workstation setup, configuration and end-to-end support.

- Server and network hardware install, clean-up, monitor and configuration.

- Resolving helpdesk tasks and tickets while meeting SLAs.

- Monitoring hardware, software, and system performance metrics and troubleshooting issues.

- Updating computer software, as well as upgrading hardware and systems.

- Documenting processes and performing diagnostic tests.

- Keeping track of technological advancements and trends in IT support.

The shift hours are:
Monday-Friday 8:00am-5:00pm.

Qualifications

IT Support Specialist Requirements:

- A 2-4 year degree in Computer Science, Information Technology, or similar experience.

- 1-2 years of experience in IT Support.

- Exceptional ability to provide technical support and resolve queries.

- In-depth knowledge of computer hardware, software, and networking.

- Ability to determine IT needs and train end-users.

- Proficiency and basic troubleshooting knowledge with the following software and systems:

- Windows 11, Windows Server, Microsoft SQL

- Microsoft 365, Exchange, Active Directory, SharePoint and Azure

- Virtualization platforms such as Azure Virtual Desktop, Citrix, AWS

- Enterprise backup and Disaster Recovery platforms

- Basic Powershell/SQL scripting proficiency desired

- Experience in supporting of ERP and EDI systems and software desired

- Experience in documenting processes and monitoring performance metrics.

- Knowledge of database maintenance and system security.

- Ability to keep up with technical innovation and trends in IT support.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.