IT Support Specialist

Are you an IT guru who is also an avid college and professional sports fan? Would you love a job with varietywhere you are asked, at times, to step out of the IT world and help a teammate in another department, like the warehouse trying to get a rush shipment out? Would you like to work in a fun, casual environment, with an employer who has been a four time winner of one of Nashville’s top places to work?

If this sounds appealing, you might be a great candidate to come join us at Logo Brands! Logo Brands is afamily-owned business that has grown from a small two car garage to 375,000 square feet of office and warehouse space here in middle TN. We currently sit as the #1 licensee for hard goods sports products.

We are looking for an IT Support Specialist to join our team.

This position will work alongside our existing IT team primarily on the implementation and support of hardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related IT experience and a willingness to gain advanced learning in IT infrastructure and support. As the Companygrows, this person should have a strong desire to grow with the company.

IT Support Specialist Responsibilities:

Providing IT assistance to staff.

Training end-users on hardware and software functionality.

Workstation setup, configuration and end-to-end support.

Server and network hardware install, clean-up, monitor and configuration.

Resolving helpdesk tasks and tickets while meeting SLAs.Monitoring hardware, software, and system performance metrics and troubleshooting issues.

Updating computer software, as well as upgrading hardware and systems.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

The shift hours are:
Monday-Friday 8:00am-5:00pm.

IT Support Specialist Requirements:

A 2-4 year degree in Computer Science, Information Technology, or similar experience.
1-2 years of experience in IT Support.

Exceptional ability to provide technical support and resolve  knowledge of computer hardware, software, and networking.

Ability to determine IT needs and train end-users.

Proficiency and basic troubleshooting knowledge with the following software and systems:

Windows 11, Windows Server, Microsoft SQL Microsoft 365, Exchange, Active Directory, SharePoint and Azure Virtualization platforms such as Azure Virtual Desktop, Citrix, AWSEnterprise backup and Disaster Recovery platforms

Basic Powershell/SQL scripting proficiency desired

Experience in supporting of ERP and EDI systems and software desired

Experience in documenting processes and monitoring performance metrics.

Knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Personal Skill Expectations:

Exceptional interpersonal and communication skills.

Self-Starter and willingness to constantly learn.

Detail orientated and process driven.
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