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Technical Support Engineer – Publishing & Systems
Job in
Franklin, Williamson County, Tennessee, 37068, USA
Listed on 2026-07-26
Listing for:
Ingram Content Group
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Ingram Content Group (ICG) is seeking a Technical Support Specialist to join the Content Operations team in LaVergne, TN. You will provide technical support for iPage/Core Source and related ordering apps, assisting publishers, bookstores, and internal users with issues via Zendesk and email.
You will document resolutions and ensure 24–48hr SLAs are met. You will collaborate with cross-functional teams, use Excel and FTP/web services for testing, and help improve product knowledge and support
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