IT Support Specialist

Job Summary

We are seeking a proactive and ambitious IT Support Specialist to join our client's established IT infrastructure team. This is an exceptional opportunity for an IT professional with 1 to 2 years of experience who is eager to take the next step in their career. Unlike siloed helpdesk roles, this position offers hands-on exposure to enterprise infrastructure, server management, and network hardware, paired with mentorship to help you gain advanced skills in systems administration and IT engineering.

If you are a self-starter who loves solving complex technical problems and wants to grow your skill set in a collaborative environment, we want to talk to you!

Franklin, Tennessee

Permanent

$50,000 - 55,000 per year

8am to 5pm

Associates

• End-User Support & Helpdesk:
  Resolve day-to-day helpdesk tickets and technical queries within established SLAs, providing exceptional end-to-end support for internal staff.
• Hardware & Workstation Management:
  Lead the setup, configuration, maintenance, and clean-up of workstations, server hardware, and network devices.
• System Administration & Upgrades:
  Assist in monitoring, updating, and upgrading computer software, hardware, operating systems, and enterprise applications.
• Training & Mentorship:
  Identify technical needs across departments and train end-users on hardware functionality, software best practices, and new systems.
• Monitoring & Troubleshooting:
  Track hardware, software, and system performance metrics, performing diagnostic tests to proactively identify and resolve infrastructure bottlenecks.
• Documentation & Best Practices:
  Document technical processes, system configurations, and maintenance logs while keeping pace with emerging trends and innovations in IT support.

• 2-4 year degree in Computer Science, Information Technology, or equivalent practical IT experience.
• 1 to 2 years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency in troubleshooting Windows 11 and Windows Server.
• Hands-on administration experience with Microsoft 365, Exchange, Active Directory, SharePoint, and Azure.
• Working knowledge of virtualization platforms such as Azure Virtual Desktop (AVD), Citrix, or AWS.
• Basic knowledge of database maintenance (Microsoft SQL), system security protocols, and enterprise backup/Disaster Recovery platforms.
• Demonstrated experience monitoring system performance metrics and writing clear technical documentation.

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

• 2-4 year degree in Computer Science, Information Technology, or equivalent practical IT experience.
• 1 to 2 years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency in troubleshooting Windows 11 and Windows Server.
• Hands-on administration experience with Microsoft 365, Exchange, Active Directory, SharePoint, and Azure.
• Working knowledge of virtualization platforms such as Azure Virtual Desktop (AVD), Citrix, or AWS.
• Basic knowledge of database maintenance (Microsoft SQL), system security protocols, and enterprise backup/Disaster Recovery platforms.
• Demonstrated experience monitoring system performance metrics and writing clear technical documentation.