Technical Engineer II - Healthcare

Healthcare It Technical Engineer

The Healthcare IT Technical Engineer is a highly customer-facing, mid-level technical planning and engineering role supporting healthcare organizations, with a specialized focus on Ambulatory Surgical Centers (ASCs). Working directly with center administrators, business stakeholders, vendors, and internal teams, the engineer assesses new-client and existing-location environments, validates requirements, documents standards alignment and deficiencies, and develops Project Summaries, Executive Project Summaries, Technical Statements of Work (SOWs), technology roadmaps, and budget forecasts.

Typical environments consist primarily of Microsoft 365, Cisco Meraki, and basic single-site network infrastructure.

The role translates business and operational needs into secure, supportable technology initiatives, communicates practical recommendations, supports routine client check-ins and QBRs, and transitions approved work to delivery teams. It is not intended to serve as front-line support or as the primary owner of routine administration, monitoring, incident response, or day-to-day troubleshooting. Work is primarily remote, with travel required for assessments, technical surveys, planning meetings, and project support.

Specific responsibilities include:

• IT assessments:
  Plan and conduct structured new-client assessments and existing-location reviews, including remote discovery, onsite walkthroughs, evidence collection, and infrastructure validation.
• Standards alignment:
  Evaluate findings against established technology, security, documentation, and operational standards; document deficiencies, risks, dependencies, and recommended actions.
• Technical deliverables:
  Prepare Project Summaries, Executive Project Summaries, and Technical SOWs for new clients, remediation efforts, and approved technology initiatives.
• Roadmaps and budgets:
  Maintain location-level standards records, prioritized deficiency plans, multi-year technology roadmaps, lifecycle schedules, and planning-level IT budgets.
• Technical evaluation:
  Assess common Microsoft 365, Intune, Entra , limited Azure, Cisco Meraki, ISP, endpoint, server, backup, and basic network requirements against approved standards.
• Scoping and quoting:
  Develop clear technical requirements, assumptions, exclusions, estimates, and quotes using approved standards, offerings, and validated client requirements.
• Engineer requests:
  Create, update, and prioritize Quote/Engineer tickets; track required inputs, next actions, dependencies, and committed dates through completion or handoff.
• Documentation:
  Maintain accurate assessment evidence, inventories, diagrams, standards records, decisions, assumptions, and technical documentation in IT Glue and related systems.
• Communication:
  Lead technical discovery, assessment, scope review, and planning discussions; explain recommendations clearly to technical and non-technical stakeholders.
• Client meetings and Q  support:
  Maintain routine client-facing check-ins to identify current and emerging business and technical requirements and review engineering requests, roadmaps, and budget needs. Provide technical input, documentation, and meeting support for Quarterly Business Reviews (QBRs), as requested.
• Coordination:
  Work with client contacts, ISPs, application vendors, incumbent service providers, and internal teams to obtain information, confirm requirements, and support project planning and delivery.
• Technical judgment:
  Identify recurring issues or standards gaps that warrant remediation and engage senior architecture, infrastructure, or security resources when requirements exceed the role's authority or experience.
• Onboarding and handoff:
  Support technical onboarding planning, transition approved work to the appropriate delivery team, and update documentation, standards records, roadmaps, and budgets as work is completed.

Required qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent relevant experience and professional certifications may substitute.
• 3+ years of progressive Tier II-level systems, network, Microsoft 365, or managed services experience.
• E…