IT Service Delivery Lead — x, SLA-Driven
Job in
Franklin, Williamson County, Tennessee, 37068, USA
Listed on 2026-09-03
Listing for:
WesBanco Bank Inc.
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Wes Banco Bank Inc. is seeking an IT Service Delivery Manager to lead end-to-end IT service delivery, including Service Desk, incident management, and customer-focused service improvements. You will define SLAs/KPIs, publish performance reports, and drive governance with IT and business leaders.
The role requires 5+ years in IT service management or IT operations leadership, strong ITIL expertise, and the ability to manage 24x7 environments with cross-functional collaboration and vendor oversight.
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