Enterprise Systems Administrator

Location:On-Site / Hybrid (Franklin, TN)

Contract Value & Range: 18 month entry with 12 month follow on;
Compensation commensurate with experience and qualifications, subject to final scope and independent contractor agreement

Allied Cyber Solutions (ACS) is seeking an independent contractor to provide Enterprise Systems Administration services for a large national veteran nonprofit organization. The contractor will provide on-site and remote user support, enterprise systems administration, technology asset management, and coordination with the client's Managed Service Provider (MSP).

The contractor will coordinate with the ACS Chief Technology & Security Consultant within a co-managed technology environment. The engagement complements the MSP through hands-on Tier 0–1 support, routine administration, asset and lifecycle management, onboarding/offboarding support, and escalation of advanced issues. The contractor retains independent professional judgment over the manner and means of performing the services, subject to agreed deliverables, security requirements, and change controls.

• Provide Tier 0–1 troubleshooting and first-touch technical support for client employees.
• Diagnose and resolve common issues involving laptops (Windows & Mac), desktops, monitors, docking stations, printers, peripherals, mobile devices, Microsoft 365, approved applications, connectivity, authentication, and MFA.
• Serve as the client's on-site technical liaison with the MSP and other approved technology vendors.
• Provide basic support for conference-room, meeting-room, audiovisual, and other office technology within the approved support scope.
• Open, update, monitor, and coordinate MSP support tickets and track material or recurring issues through resolution and provide hands‑on assistance when remote MSP or vendor technicians require on‑site hands.
• Coordinate equipment deployments, replacements, troubleshooting activities, and scheduled vendor/MSP site visits.
• Maintain technology asset inventory and lifecycle records, including assignments, locations, serial numbers, warranties, receipt, deployment, recovery, secure storage, replacement, retirement/disposal, and replacement forecasts.
• Coordinate technology requirements for employee onboarding, role changes, and offboarding, including equipment, accounts, applications, licensing, access, and asset recovery.
• Perform approved routine administrative activities within Microsoft 365, Microsoft Entra , Microsoft Intune, and designated enterprise SaaS applications.
• Support Share Point  site administration and data organization, including document libraries, permissions, folder structures, metadata, naming conventions, and appropriate access controls.
• Perform ongoing SharePoint content cleanup and lifecycle management, identifying duplicate, outdated, orphaned, or improperly stored data and coordinating with business owners to archive, relocate, retain, or remove content in accordance with organizational data governance, retention, and security policies.
• Assist with user accounts, groups, licenses, distribution lists, MFA, routine permissions, and access‑management workflows.
• Identify and promptly escalated suspicious activity, lost devices, inappropriate access, potential security incidents, or other material technology risks.
• Identify recurring support issues, operational gaps, and opportunities to improve the organization's technology environment and employee experience.
• Maintain current technology documentation, including asset records, system ownership information, support procedures, equipment standards, vendor contacts, and escalation paths.

The Enterprise Systems Administrator is not responsible for advanced network engineering,…