Automotive Service Porter

Are you passionate about delivering exceptional customer service and driven to succeed in a fast-paced automotive environment? Join our team! Volkswagen of Cool Springs, Franklin, has the exciting opportunity to expand its team with the addition of a Service Porter.

The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service Associates, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

• Pick up from and deliver customers to desired locations
• Pick up and deliver vehicles to sublet vendors and customers as directed
• Move vehicles from intake area to storage area
• Move vehicles inside and outside of service department to help achieve production standards
• Maintain a neat and orderly production area and service drive by sweeping, removal of trash and discarded parts as well as other actions required to maintain the appearance of the production areas
• Maintain other areas of the service department such as the offices, customer lounge & snack bar, storage areas and around the outside of the department
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes
• Tag all vehicles and hang them on the appropriate key board
• Maintaining a positive and professional attitude when working with customers
• Maintaining a professional appearance

We’re seeking a motivated and detail-oriented individual who thrives in a customer-focused environment. Our ideal candidate has:

• Experience in a service porter role or a similar customer service position.
• Strong communication, organizational, and problem-solving skills.
• A positive, team-oriented attitude and a commitment to excellence.
• High energy and the willingness to go above and beyond

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Operator Driver's License (must be insurable and ability to drive a standard transmission).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk;

use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays.

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers.

Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture…