Transportation Control Tower Analyst

Transportation Control Tower Analyst – Ocean

Our client is seeking an experienced Transportation Control Tower Analyst – Ocean to support global ocean freight operations across import and export flows. This role serves as a central coordination point within the logistics network, providing end-to-end shipment visibility, managing exceptions, monitoring carrier performance, and resolving issues across ports, terminals, and inland transportation. This is a 12-month contract role with onsite training for the first month, followed by a hybrid work schedule.

Ocean freight experience is required.

• Monitor and manage international ocean shipments (FCL and LCL) from origin port through final inland delivery
• Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints
• Manage shipment exceptions including missed sailings, port delays, demurrage, detention, and customs holds
• Coordinate pre-carriage and on-carriage movements, including drayage and intermodal handoffs

• Serve as the primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, and drayage providers
• Monitor carrier performance against KPIs such as on-time arrival, transit reliability, and exception frequency
• Support carrier allocation and service lane strategies in collaboration with procurement and network teams

• Manage shipment issues within a control tower case management framework
• Conduct root-cause analysis and recommend corrective actions
• Communicate impacts, risks, and recovery plans to internal stakeholders

• Analyze ocean transportation data to identify trends, risks, and improvement opportunities
• Develop dashboards and KPI reporting using BI tools such as Power BI or Tableau
• Deliver actionable insights to leadership

• Identify opportunities to reduce ocean freight and accessorial costs
• Support rate analysis and carrier performance reviews
• Monitor, validate, and dispute demurrage and detention charges

• Ensure compliance with international trade and customs regulations
• Validate Bills of Lading and shipping documentation accuracy
• Support customs clearance issue resolution

• Drive improvements to enhance shipment visibility, predictability, and performance
• Support system enhancements, carrier onboarding, and workflow standardization initiatives

• Mandatory:
  Proven experience in Ocean Freight operations
• Strong analytical, communication, and problem-solving skills
• Experience working with TMS, control tower platforms, and BI tools
• Ability to manage high volumes of shipments and resolve complex logistics issues
• Experience collaborating with carriers, forwarders, and internal stakeholders

• Global control tower experience
• Knowledge of demurrage and detention management
• APICS or CSCMP certification
• Advanced Power BI or Tableau skills