Manager, Learning Operations & Technology

Cool Springs Blvd, Franklin, Tennessee 37067

Tru Green accepts applications on an ongoing basis.

Tru Green is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make Tru Green an employer of choice and "a great place to work!"

Designs, implements and measures internally developed learning solutions. Partners with leadership, internal resources, as well as third party vendors to design, develop and deliver strategic learning offerings. Demonstrates the application of best practices and principles of instructional systems design.

Responsibilities

• Oversees the queue of work in the instructional design area. Conducts ongoing meetings with staff to ensure business needs of clients are handled and completed in a timely manner.

• Oversees and/or completes training design projects, including web-based, instructor-led, and blended learning solutions.

• Consults with client group(s) to diagnose and analyze training related instructional design problems or needs and makes recommendations, as needed.

• Collaborates with subject matter experts and staff instructional designers to provide input on course objectives and most effective instructional method to achieve those objectives.

• Manages external consultants and vendors to assure contract deliverables meet all quality and timeline requirements.

• Proactively researches and stays informed on new instructional design methods, techniques, vendors and literature.

• Manages team resources, capabilities, tools, systems, and expertise to address defined goals and learning needs.

• Monitors, delivers, and interprets ROI metrics for business impact, adoption, utilization, and alignment.

• Performs other duties as assigned.

Competencies

• Customer Focus - Understanding what it takes to build strong customer relationships and delivering customer-centric solutions.

• Results Driven - Consistently achieving results, even under tough circumstances.

• Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of the organization.

• Accountability - holding self and others accountable to meet commitments.

• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Education and Experience Requirements

• Bachelor's degree required and 7+ years of experience in 4 or more of the following areas:
  Needs assessment, ADDIE design, Process improvement, Process mapping, Adult learning, Video development, Technical training, Web-based training, Instructor-led training, or Training design (or an equivalent combination of education and experience)

• Previous leadership experience strongly preferred

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office products, Learning Management Systems, Articulate Storyline, and Adobe Suite required.

• Effective time management and prioritization skills

• Ability to delegate duties for increased efficiency

• Strong leadership, communication and motivational skills

• Creative thinker with strategic vision and strong initiative

• Ability to manage multiple projects and priorities at one time

• Ability to effectively partner and collaborate across functional areas

• Adaptable to changing work environment

• Strong conceptual and analytical skills.

• Requires strong interpersonal skills and the ability to interface with all levels of management.

• Project Management skills are required to coordinate projects and cross-functional teams.

• Embraces and demonstrates commitment to continuous improvement, organizational change, and personal development as a role model for both staff and clients.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch or crawl

Noise level

• Low to moderate

Adverse Conditions

• Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Tru Green is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

$95,010.00 - $

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors…