Field Service Manager

Requisition
74515
-Posted
08/21/2026

- AtoN (AtoN)
- Tennessee

- Franklin

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

SPX is a diverse team of unique individuals who all make an impact. As a Field Service Manager, you will lead field service operations, field technicians, supervisors, and contractor resources to ensure safe, efficient, and profitable delivery of customer projects and service work. You will provide operational leadership for service execution, workforce planning, customer satisfaction, revenue generation, compliance activities, and continuous process improvement.

You will partner closely with Technical Support, Customer Support, Sales, NOC, Operations, and external service providers to ensure timely resolution of customer issues and successful execution of field service initiatives.

While each day brings new opportunities at SPX, your core responsibilities will be:

• Lead, coach, and develop Field Service Supervisors, Field Technicians, Service Coordinators, and contracted service resources.
• Establish clear goals, priorities, and performance expectations for field personnel, including regular performance reviews, coaching sessions, and career development planning.
• Foster a culture of accountability, safety, customer service, and operational excellence while supporting recruiting, onboarding, training, and succession planning initiatives.
• Develop weekly and monthly workforce plans to maximize productivity and coverage, balance workloads across technicians and service regions, and coordinate travel schedules, route optimization, and resource utilization.
• Promote and enforce company safety policies and procedures, ensure compliance with applicable FAA requirements, customer standards, and regulatory obligations, and conduct safety reviews, audits, and corrective action follow-up.
• Ensure proper documentation and record retention requirements are met.

• Oversee daily field service operations, scheduling, dispatching, and resource allocation.
• Ensure proper planning and execution of service calls, repairs, installations, inspections, and preventive maintenance activities.
• Monitor work queues, backlog, response times, and service delivery metrics, and drive improvement efforts focused on reducing cycle time, improving productivity, and enhancing customer experience.
• Serve as an escalation point for key customer issues, maintain strong relationships with strategic customers and partners, and ensure timely communication regarding project status, service updates, delays, and corrective actions.
• Collaborate with Sales, Customer Support, Technical Support, NOC, Operations, and external service providers to improve customer satisfaction, retention, issue resolution, and field service execution.
• Ensure accurate use of Salesforce and other operational systems, maintain visibility into customer interactions, work progress, open actions, and service commitments, and verify timely completion of field reports, customer updates, and operational documentation.

• Track and report key operational performance indicators, including revenue performance, labor utilization, service backlog, open work orders,…