Mgr, Inside Sales

As an Inside Sales Manager, you will lead and develop a high performing inside sales and customer service team responsible for delivering exceptional customer experiences and supporting revenue growth. You will drive operational excellence across order management, sales support, and customer engagement processes while partnering cross‑functionally with sales, operations, and finance teams.

In this role, you will set direction, implement process improvements, and ensure consistent execution to enhance customer satisfaction, improve efficiency, and enable the success of the broader commercial organization.

• Lead, coach, and develop a high‑performing inside sales and customer service team, setting clear goals and expectations aligned to business priorities.
• Foster a customer‑centric culture focused on responsiveness, quality, and continuous improvement.
• Ensure high‑quality customer interactions across phone and email channels, including resolution of escalations and complex issues.
• Partner with Account Managers and external sales teams to support revenue growth, customer retention, and overall commercial effectiveness.

• Oversee all order processing activities to ensure accuracy, timeliness, and alignment with customer expectations.
• Manage daily operations to ensure consistent, standardized execution of sales support and customer service processes.
• Collaborate closely with warehouse, shipping, billing, and finance teams to ensure seamless order fulfillment and issue resolution.
• Leverage CRM and ERP systems (e.g., Salesforce, SAP) to manage workflows, maintain data integrity, and support business operations.
• Establish and monitor performance metrics (e.g., order accuracy, response time, customer satisfaction) to drive accountability and performance improvement.

• Own and lead continuous improvement initiatives across the order‑to‑cash and customer service processes, applying Lean principles to eliminate waste and improve flow.
• Drive structured problem‑solving using Lean tools (e.g., root cause analysis, 5 Whys) to address recurring issues and improve process stability.
• Develop, implement, and sustain standard work, visual management, and performance dashboards to enable consistent execution and transparency.
• Identify opportunities to streamline processes, improve system utilization, and enhance the overall customer experience.
• Build a culture of continuous improvement by engaging team members in identifying inefficiencies and leading improvement initiatives.

We each bring something to the table, and we are looking for someone who has:

• 5+ years inside sales/customer service experience.
• Leadership or supervisory experience.

• Experience with Lean/CI tools and process improvement.
• Experience with Salesforce or related CRM tools.
• Experience with SAP or related ERP systems.

• Onsite role.

• Competitive and performance‑based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.

We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.