Supervisor, Field Service; Southeast Region

Join Our Team and Keep Moving Forward with Breg!

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.

We are currently seeking a Supervisor, Field Service to join our team in the Southeast. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

The Supervisor, Field Service is responsible for leading, coaching, and developing a team of Field Service Representatives (FSRs) and Patient Service Representatives (PSRs) who support Breg's orthopedic bracing and supply programs across hospitals, orthopedic practices, and urgent care settings. S/he ensures high-patient care, operational excellence, and billing accuracy while fostering strong relationships with Breg's Sales Team and customer accounts. This role monitors performance metrics, identifies opportunities for improvement, and implements scalable solutions that support Breg's strategic goals.

Serving as a key liaison and subject matter expert (SME), s/he partners closely with internal teams (e.g., Sales, Billing, and Solutions Teams) and external stakeholders to optimize account workflow, drive service consistency, resolve complex issues, and support regional business growth. The role includes frequent field presence-conducting site visits and ride-alongs with employees to support coaching, enhance process understanding, and reinforce best practices.

You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal.

As a Supervisor, Field Service, you will:

Leadership & Management

• Supervises, mentors, and develops a team, ensuring compliance, adherence to Breg standards for patient care, documentation accuracy, and operational processes.
• Conducts regular field ridealongs and site visits to observe workflow, technical proficiency and effectiveness, provide constructive feedback, and identify opportunities for performance improvement.
• Manages daily scheduling and staffing coverage for FSRs and PSRs, ensuring all customer sites and service routes are properly staffed during and after business hours and that clinical coverage aligns with key performance indicators (KPIs), service standards, and clinical protocols for orthopedic bracing fittings.
• Monitors team productivity, quality, and compliance through reports, audits, and field evaluations, implementing corrective actions when needed.
• Supports the recruiting, hiring, onboarding, training, development, and performance management of FSRs and PSRs, ensuring team members maintain required competencies and certifications while addressing performance issues proactively and effectively.
• Creates onboarding plans and continuously evaluates training programs to ensure content is uptodate, comprehensive, and supports employee readiness and long-term success.
• Conducts regular one-on-ones with direct reports to communicate updates, reinforce expectations, and address employee needs.
• Leads regular team meetings and territory performance calls utilizing scorecards and reporting tools to identify operational opportunities, drive improvements, and elevate concerns to leadership.
• Performs administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.

Operational & Clinical Oversight

• Ensures PSRs demonstrate competency in brace fitting, product education, and patient communication in alignment with Breg standards.
• Ensures consistent and compliant execution of all service policies, procedures, clinical protocols, and manufacturer guidelines, including those related to professional fitting of orthopedic bracing products.
• Educates team members, healthcare providers, and customers on product usage, service expectations, workflow standards, and inventory best practices.
• Provides hands-on service coverage as needed, including travel outside the local area to measure, fit, troubleshoot, and support Breg's standard and custom bracing solutions.
• Utilizes and trains internal staff and customers on tools such as Breg Vision and Breg Claims System (BCS) to…