Motor Control Center SME

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This position is for a Subject Matter Expert (SME) in the Medium Voltage Brand Label Team, part of the US Power Systems Business, that's based in Nashville, Tennessee. We are open to any remote candidates for this position as well. This team is responsible for managing and executing the front and back office functions to support the execution of our Medium Voltage Motor Control Center (MV MCC) offer with our Brand Label Suppliers.

This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. Prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer's satisfaction. Researches and provides timely responses to customer inquiries. Utilizes and maintains information systems in support of customer service department.

Essential Functions:

- Processing new orders and change orders within the required time frame

- Specification review on incoming orders and change orders

- Acts as a liaison between the field sales force and MVMCC Suppliers.

- Managing the SEA queue (quotation program) for lead-time requests, expedites and change orders

- Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available.

- Research status of customer orders, providing information to customers on problems.

- Resolves production, shipping scheduling, and/or invoicing problems.

- Provide technical support to Field Sales Organization

- Clarifying orders between Field Office and Brand Labeled Suppliers

- Hosting Customer Witness Testing as Required

- Other related duties as required

Skills and Requirements:

- Accountable, self motivated and proactive - Solid and pragmatic problem solving skills

- Ability to organize and prioritize a variety of short and long term action items

- Solid understanding of Schneider Electric products and processes

- Ability to review and interpret project drawings and one-line diagrams

- Ability to effectively communicate to a wide range of internal and external customers and suppliers (written and verbal skills required)

- Knowledge of SE Advantage, SAP, Mainframe, Windchill - Engineering or related degree preferred, or experience with MV Transformers

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For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

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