Asset Protection Detective — Safeguard & De-escalate

Be part of an amazing story Macy’s is more than a store. We’re a story captured in the hearts and minds of America for more than 160 years. It’s a story about innovation, tradition, inspiring stores, and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues.

These stories make this a special place to work.

Job Overview Our Asset Protection Security team uses advanced technology and analytics tools to reduce shortages and protect our bottom line. As an Asset Protection Detective, you will receive expert training, develop your skills, and build relationships with store teams and law enforcement agencies. Your goal is to protect company assets while maintaining a safe, customer‑centric shopping environment.

Full‑time colleagues typically work 30 or more hours per week; part‑time colleagues work 12–24 hours per week. All schedules include weekend shifts. Hours vary by business needs and colleague availability. Hours per week needed for benefit eligibility can be found here.

What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Use surveillance techniques to identify and apprehend shoplifters and dishonest employees
• Leverage de‑escalation tools to provide a safe and secure environment for customers and colleagues
• Recover stolen merchandise
• Research and provide statements and evidence to support investigations
• Prepare reports on theft incidents, investigations, and audits
• Maintain strict compliance with law and company policies regarding apprehensions, searches, and evidence preservation
• Build and maintain partnerships with store colleagues and outside groups, such as law enforcement
• Testify in court for criminal and civil cases
• Train colleagues on protocols to protect company assets
• Respond to alarm conditions and work on special assignments
• Facilitate first aid for customers and colleagues
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• A resourceful self‑starter who can adapt quickly to changing priorities
• Ability to communicate and share information with diverse groups of customers and peers
• Enjoy working as part of a team, as well as independently
• Obtain and maintain required licenses, trainings, and certifications
• For jobs in New York, a current New York State Security Guard License is required
• High School Diploma or equivalent

Essential Physical Requirements You Will Perform

• Walking, standing for extended periods; bursts of quick movement
• Apprehension of subjects in accordance with company policy
• Requires hearing, close vision, color vision, and ability to adjust focus
• Occasional stooping, kneeling, crouching, and reaching above eye level
• Ability to spend long periods in enclosed areas
• Lifting and moving items up to 30 pounds

About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at