Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones and organizes the area, ensuring a safe shopping environment.
• Maintains exit areas and reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, and delivering new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Properly handles returns, identifies shrink and damages, and ensures the area of responsibility is maintained in accordance with company policies and procedures.
• Implements related action plans to comply with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Embeds a culture that embraces differences in people, cultures, ideas, and experiences, creating a supportive workplace where associates feel seen, supported, and connected, and helping to attract the best talent.
• Builds strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others and recognizing others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner, consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balancing short- and long-term priorities, and considering how the work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Respect the Individual:
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a…