Terrain Assistant Manager – Decor

Responsibilities

• Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• Shares decor product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
• Collaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customer
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
• Supports team development with new hire onboarding and continued education of the team through cross training of multiple departments
• Provides timely and specific employee feedback to create a culture of action and accountability
• Supports daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues
• Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager

• 2+ years leadership experience
• Knowledge of home décor trends & gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization