Customer Service Representative Job Franklin area,Tennessee USA,Retail

Description

Primary Responsibilities

Provide excellent customer service.
Operate the cash register accurately.
Handle cash and other forms of payment responsibly.
Sell and process lottery products according to company procedures.
Properly verify identification when required for age-restricted products.
Maintain a clean and organized checkout and sales area.
Stock and organize merchandise as directed.
Monitor the store for potential theft or suspicious activity.
Follow all company policies and procedures.
Maintain dependable attendance and punctuality.
Work assigned shifts and follow the established schedule.
Report cash, inventory, customer, or operational issues to the Store Manager.

Qualifications

Must be dependable and punctual.
Must have good customer service skills.
Must be able to accurately handle cash and transactions.
Must be able to follow instructions and company policies.
Must be comfortable working with customers and handling age-restricted products.
Previous cashier or retail experience is preferred but not required.
Must meet all applicable age and legal requirements for the position.

The employee must be able to stand for extended periods, walk throughout the store, bend, reach, lift and carry merchandise, and perform other physical tasks reasonably required for normal store operations.

Work Environment

This is a retail store position that may require working mornings, evenings, weekends, holidays, and other scheduled shifts based on business needs.

The employee is expected to maintain a professional attitude and appearance and provide courteous service to every customer.

Requirements

The Cashier is responsible for providing excellent customer service while accurately processing sales, handling cash, operating the register and lottery system, maintaining store appearance, and following all Company policies and applicable laws.

The Cashier is expected to be dependable, punctual, professional, and attentive throughout the scheduled shift.

Essential

Job Requirements Attendance & Schedule

[ ] Report to work on time and be ready to begin working at the scheduled start time.
[ ] Work the complete scheduled shift unless otherwise approved by management.
[ ] Follow the employee schedule established by management.
[ ] Do not arrive early, leave early, stay late, or work outside the scheduled hours without management approval.
[ ] Notify the Manager as soon as reasonably possible if unable to report to work or if running late.
[ ] Maintain dependable attendance and punctuality.
[ ] Accurately clock in and out according to Company procedures.
[ ] Do not clock in or out for another employee.
[ ] Obtain management approval before voluntarily picking up additional hours or shifts.

Customer Service

[ ] Greet customers in a professional and courteous manner.
[ ] Provide prompt and friendly service.
[ ] Answer customer questions accurately or obtain assistance from management when necessary.
[ ] Maintain a professional attitude even when dealing with difficult customers.
[ ] Handle customer complaints respectfully and notify management when a complaint cannot be resolved at the register.
[ ] Maintain a clean, professional appearance while working.
[ ] Treat all customers fairly and consistently.

Cash Register & Cash Handling

[ ] Operate the cash register accurately.
[ ] Accurately enter products, prices, quantities, discounts, and other transactions.
[ ] Count cash carefully when receiving payment and providing change.
[ ] Follow all Company procedures for cash drawers and register balancing.
[ ] Maintain responsibility for the assigned cash drawer.
[ ] Immediately report cash shortages, overages, errors, or suspected fraudulent transactions to management.
[ ] Never remove cash from the register or store for personal use.
[ ] Never exchange money between registers without management authorization.
[ ] Follow all procedures for credit/debit card, cash, and other approved payment methods.
[ ] Never share register passwords, access codes, or credentials.

Lottery Responsibilities

[ ] Follow all Company procedures for lottery sales and transactions.
[ ] Verify customer eligibility when required.
[ ] Carefully process lottery purchases, tickets, claims, and other lottery transactions.
[ ] Maintain proper control of lottery tickets and lottery-related cash.
[ ] Immediately report lottery discrepancies, errors, suspicious activity, or suspected fraud to management.
[ ] Never alter, manipulate, or improperly process a lottery transaction.
[ ] Follow all applicable Tennessee lottery…