Account Manager - Vendor Group

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time‑off and paid holidays
• Paid parental leave
• 2 free on‑site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The PVG Account Manager is responsible for managing and growing a portfolio of vendor partnerships that support a closed network of independently owned SERVPRO franchise operations. This role drives franchise success by strengthening vendor relationships, securing competitive pricing and service levels, and delivering high‑quality support. The PVG Account Manager oversees a vendor portfolio supporting annual franchise spend exceeding $126 million.

• Build and manage strategic relationships with portfolio vendors, developing a strong understanding of both vendor capabilities, franchise needs, and operational challenges.
• Develop annual and multi‑year business plans for key vendors to drive market penetration, revenue growth, and program adoption.
• Qualify prospective vendors for inclusion in program.
• Lead the development, negotiation, and renewal of national agreements, volume programs, and service‑level commitments.
• Analyze vendor performance, sales data, and market trends to inform strategy and support go‑to‑market initiatives.
• Monitor vendor performance against established KPIs and provide regular reporting and insights to senior leadership.
• Serve as the primary point of contact for vendor‑franchise relationships, fostering long‑term partnerships.
• Resolve franchise and vendor concerns by facilitating solutions that balance business needs and maintain strong partnerships.
• Support corporate‑sponsored events, including on‑campus meetings and annual convention.
• Partner with internal teams to ensure alignment of shared resources and achievement of divisional and corporate objectives.
• Identify challenges and implement mutually beneficial results‑oriented solutions.
• Promote a continuous improvement mindset, enhancing program offerings, processes, and outcomes.

• 5+ years of experience in B2B account management and commercial business, marketing, and product sales.
• Strong communication skills with the ability to engage with employees, customers, vendors, and leadership through verbal and written communication.
• Proficient in contract negotiations, with a strong track record of securing enterprise‑wide agreements focused on optimizing service level commitments, cost savings and revenue returns.
• Ability to travel to area meetings and deliver impactful presentations supporting vendor and franchise needs.
• Proficient with all Microsoft Office and CRM platforms, e.g., Salesforce.
• Demonstrated ability to build trusted relationships through professionalism, integrity, and reliability.
• Strong organizational, time management, and multitasking skills.
• Analytical ability to interpret sales data and market trends to inform decision‑making.
• Strategic thinking and problem‑solving skills with a results‑oriented approach.
• Ability to work both independently and collaboratively in a team environment.
• Ability to prioritize, make decisions, and manage competing demands in a fast‑paced environment.
• Ability to effectively communicate across all levels of the organization.
• Demonstrated initiative, sound judgment, and the ability to execute responsibilities in a timely and effective manner.
• Ability to travel up to once a quarter as required by business conditions.

• Bachelor's Degree preferred. Relevant experience will be considered in lieu of degree.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.