Lead Strategic Customer Success Partner; Transportation​/Logistics

Lead Strategic Customer Success Partner (Transportation/Logistics)

Franklin, TN 37067, United States

Schedule:
Full Time

Job Type: Hybrid

Salary Type:
Salary

No immigration sponsorship or transfer available for this role.

This position will work onsite at our customer facility in Franklin, TN.

The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.

• Manage portfolio of $2M+ net revenue
• Design and create opportunities for cross-sell/up-sell
• Drive business growth
• Set strategic goals for customers, collaborate with cross-forward teams, ensure client satisfaction across multiple projects
• Understand all service offerings and can recommend based on customer strategic needs
• Guide others on CE best practices
• Handle escalations and be comfortable with tough customer conversations
• Own M /Q  design - more custom, complex slides; start from scratch.
• Own decks independently with little support.
• Be involved with contract negotiations, budgeting and resource allocation

• High school diploma or GED equivalent
• At least 7 years experience in a customer facing role within transportation/logistics
• Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
• Experience creating reports in Excel or Google Docs

• Bachelor’s degree in business, logistics or other related fields
• 8 years logistics and transportation experience
• Experience presenting to Senior Leadership
• Experience with Tableau or Power BI

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits such as a company‑sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

Learn more at

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.