Hotel Sales Coordinator

Overview

Under general direction, works closely with the sales and hotel leadership to promote and sell guest rooms and meeting facilities by following Drury United processes and procedures to build hotel occupancy, ADR and maximize RevPAR.

The primary focus is inside sales and includes coordinating meeting room details, responding to incoming inquiries, making proactive sales calls for new business, and maintaining relationships with existing clients. The position may also require travel to assist with sales blitzes, trade shows and other promotional opportunities. This role demands a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and team members.

The hotel coordinator position is based at an assigned hotel, as designated by Drury United Leadership.

• Has a +1 Service Attitude and provides courteous, friendly guest service by responding promptly and efficiently to inquiries, requests and all lead sources within assigned response times.
• Complies and participates in Drury United, the Sales Difference Flexibility within the Framework, including weekly team meetings, weekly pipeline meetings, monthly performance development meetings and hotel revenue meetings.
• Possesses an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS System.
• Is an expert at booking group business while making and understanding good business decisions in revenue management while working in a fast‑paced environment.
• Assists leadership team with correspondence and communication related to sales activities, including group resumes, BEO’s, billing statements and all necessary client follow‑up and documentation.
• Assists with trade shows, sales blitzes, sales calls and other promotional events as established by the direct supervisor.
• Assists and coordinates with clients on plans for meetings to include room blocks, meeting room functions, F&B, AV, etc.
• Conducts property tours, highlighting Drury Hotel’s value proposition, including amenities, rates and other details related to the client’s needs.
• Develops sales leads through maintaining awareness of present guests and researching internet and other lead sources.
• Assists with sales plans by researching competition, city events, venue partnerships and all areas of opportunity to increase revenue.
• Understands Company programs and procedures and works within the guidelines including Drury Rewards, The Lab, Sales Leads 1‑2‑3, Drury Reports, Group Inquiry Calls and Drury United, The Sales Difference.
• Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
• Utilizes critical thinking skills and can make informed decisions while keeping the company’s best interest in mind.
• Appreciates the diversity of team members and guests and contributes to maintaining a positive work environment at all times.
• Complies with the hotel’s safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members and the hotel.
• Performs all other duties as required and assigned.

• Requires intermediate knowledge of sales techniques and professional business practices.
• Requires ability to communicate clearly in English, both orally and in writing.
• Requires proficient computer skills including Microsoft Office.
• Requires effective time management and organizational skills.
• Requires ability to operate an automobile on occasion to conduct sales activities outside of the hotel.

Requires high school diploma or equivalent to 4 years of high school. Highly recommended a four‑year degree related to hospitality.

Requires minimum of 2‑4 years of experience in a customer service and/or sales environment. Event management and/or hotel experience is required.

• Ability to complete required outside sales activities, walk and stand up to two hours regularly.
• Ability to read, analyze, and interpret general data and information; write reports, business…