Client Specialist, Springs Galleria Mall

Overview

Talbots is a leading omni‑channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we offer modern classic style and are committed to inclusive sizing and exceptional service.

Location:

Store 01231, Coolsprings TN‑Franklin, TN 37067
Position Type:
Regular/Part‑time
Regular hours: 20–29 hours per week with flexible schedule including evenings, weekends, and holidays.

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Support service enhancers to build strong relationships, including active use of Concierge.
• Achieve sales and service metrics in key measurable areas:
  Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs and wants through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Professionally represent the brand image.

• Driven to create, build, and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Strong ambition and passion for achieving goals, both individually and as a member of the store team, thriving in a team environment.
• Ability to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
• Excellent written and verbal communication skills with a high level of integrity.
• Strong planning and organizational skills; proactive in contacting clientele with relevant, timely, and meaningful intent to sell.
• Professional, assertive, friendly, and capable of making independent decisions.
• Technological aptitude to navigate POS/computer/iPad/handheld systems.
• Open availability of 20–29 hours per week; ability to work flexible schedule including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving regularly, standing extended periods; able to bend, reach, stretch, lift, carry, and move at least 40 lbs.

Talbots offers a comprehensive benefits package for full‑time and eligible part‑time employees, including health, dental, vision, and employee discount programs. Discount tiers include 50%, 60%, and 70% off Talbots and Haven Well Within merchandise. Additional perks include a referral incentive program, discounts on travel, shopping, concerts, and more.

Talbots is an equal‑opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities.

If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact