Client Relationship Executive

• Own and execute comprehensive strategic client plans for assigned accounts, including retention, renewal, growth, relationship development, value realization, product adoption, and risk mitigation
• Serve as the primary strategic relationship leader and trusted advisor for assigned clients across operational, clinical, revenue cycle, IT, finance, managed care, and executive stakeholders
• Lead renewal strategy and execution in partnership with Sales, Finance, Legal, and executive leadership
• Identify, develop, and advance expansion opportunities across the Xsolis portfolio
• Develop deep understanding of client priorities, organizational structure, workflows, performance goals, technology environment, and business needs
• Lead executive-level business reviews and strategic partnership discussions
• Establish and maintain client operating cadences covering performance, utilization, reporting, service delivery, issues, and strategic initiatives
• Monitor client health and proactively identify retention, adoption, satisfaction, operational, competitive, and relationship risks
• Develop and lead cross-functional action plans to address client issues
• Partner with Product, Clinical, Data/Analytics, Implementation, Support, IT/Interoperability, Sales, Marketing, Finance, Legal, and other internal teams
• Ensure clients realize value across contracted products and services, including reporting, analytics, workflows, and optimization opportunities
• Translate client feedback, market trends, and emerging needs into actionable insights for Xsolis leadership
• Build client advocacy through executive champions, references, case studies, webinars, advisory councils, peer discussions, and product feedback forums
• Support health plan and payer strategy, including expanding payer connectivity and advancing workflows
• Maintain accurate account strategy, opportunity, renewal, risk, relationship, and activity information in CRM and client engagement tools
• Achieve annual retention, renewal, and growth objectives
• Travel up to 60%

• Bachelor’s degree or equivalent experience required;
  Master’s degree preferred
• Minimum 10+ years of Account Management, Client Success, Sales, Consulting, or related experience
• At least 5 years managing large, complex healthcare customers, such as multi-facility health systems, revenue cycle organizations, healthcare SaaS clients, or enterprise technology partnerships
• Demonstrated success owning strategic relationships with large, complex customers and building trusted relationships with Director, VP, and C‑suite stakeholders
• Proven track record of driving revenue retention, complex renewals, contract execution, and account growth
• Strong commercial acumen connecting client priorities, measurable value, product capabilities, and financial considerations to retention and expansion strategy
• Ability to develop and execute strategic account plans, identify risk early, and lead complex cross-functional initiatives through resolution
• Strong executive presence and communication skills
• Ability to synthesize complex performance, utilization, financial, and operational information into client narratives, recommendations, and executive‑level presentations
• Ability to manage multiple complex accounts, priorities, projects, and commercial timelines simultaneously
• Strong negotiation, influence, problem‑solving, and conflict‑resolution skills
• Experience with CRM and client engagement platforms and proficiency with Microsoft Office Suite
• Healthcare revenue cycle, utilization management, clinical operations, or healthcare technology experience strongly preferred
• CRCR or comparable industry certification preferred
• Demonstrated ability to mentor peers and elevate team practices without formal people‑management authority
• Must successfully pass a background check
• Must already be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship

Core Competencies

Demonstrates expertise in strategic account management, client relationship development, and revenue retention within the healthcare sector. Proficient in leading cross‑functional initiatives and synthesizing complex information to drive client success and product adoption.

• Strategic Account Management
• Client Relationship Development
• Revenue Retention
• Healthcare Technology Experience
• Cross-Functional Leadership

• Account Management
• Client Success
• Sales
• Consulting
• Contract Execution
• Risk Identification
• Strategic Planning
• Performance Analysis
• Negotiation
• Problem‑Solving

• Executive Presence
• Communication Skills
• Influence
• Conflict Resolution
• Mentoring

• CRCR

• Healthcare Revenue Cycle
• Utilization Management
• Clinical Operations
• Healthcare SaaS
• Enterprise Technology Partnerships

• CRM Platforms
• Client Engagement Tools
• Microsoft Office Suite