Facilities Operations; Maintenance Technician

Role Overview

The Facilities Operations Technician is responsible for the hands‑on maintenance, repair, and daily upkeep of the Franklin, TN corporate campus, a Class A office environment comprising of multiple buildings and support structures. This position is full‑time, in‑office only– Franklin, TN. The technician will perform scheduled preventive maintenance on all campus building systems, receive and prioritize work orders, and troubleshoot and resolve building system issues.

They will also conduct daily building rounds, monitor building automation system (BAS) alerts, and respond to alarms. The technician will provide on‑site escort and access for specialty service vendors, verify vendor work completion and quality, and document service visits. They will also assist with fire alarm panel resets, elevator entrapment responses, and other building emergency situations.

• Preventive maintenance
• Work order response
• Building systems monitoring
• Vendor coordination
• Generator testing
• Emergency systems support
• Furniture assembly
• Minor construction
• Conference room and event support
• Safety and compliance support
• Inventory and supplies management
• Occasional night and weekend work

To be successful in this role, you will need to have a strong understanding of commercial building systems, including HVAC, electrical distribution, plumbing, fire life safety, elevator operations, lighting controls, and backup power generation. You will also need to have strong troubleshooting and diagnostic skills across multiple building trades, as well as the ability to read and interpret blueprints, schematics, and equipment manuals.

Proficiency with standard hand tools, power tools, and diagnostic instruments is also required. You will need to be able to work independently with minimal supervision while maintaining a professional and customer‑service‑oriented demeanor.

• High School Diploma or GED
• Associate degree (HVAC, Electrical, Facilities Maintenance or related field) or Trade School Certificate
• EPA Section 608 Universal Certification (Refrigerant Handling)
• OSHA 10‑Hour or 30‑Hour General Industry
• 3‑5 years’ experience in facilities maintenance, building maintenance, or general maintenance in a commercial office, corporate campus, or similar environments
• 1+ year of experience working with chiller‑based HVAC systems, building automation systems (BAS), or CMMS/work order platforms
• Working knowledge of commercial building systems including HVAC, electrical distribution, plumbing, fire life safety, elevator operations, lighting controls, and backup power generation
• Understanding of preventive maintenance principles and scheduling
• Basic understanding of OSHA requirements and lockout/tagout (LOTO) procedures
• Strong troubleshooting and diagnostic skills across multiple building trades
• Ability to read and interpret blueprints, schematics, and equipment manuals
• Proficiency with standard hand tools, power tools, and diagnostic instruments (multimeters, refrigerant gauges, etc.)
• Ability to work independently with minimal supervision while maintaining a professional and customer‑service‑oriented demeanor
• Intermediate to advanced proficiency across multiple software platforms to include: MS Office Suite, Service Now or equivalent CMMS/ticketing platform, Docu Sign or similar document management tools, building automation/BMS software, and project management tools (i.e. Asana)
• Effective verbal and written communication across project teams, contractors, vendors, and internal stakeholders
• Demonstrated ability to be flexible and highly adaptable to constant change based on changing priorities
• Strong moral compass: ability to operate with integrity and professionalism when handling sensitive and confidential information
• Comfortable working in active construction environments during project turnover and tenant improvement activities

• Medical
• Dental
• Vision
• Life Insurance
• FSA’s
• 401(k)/Profit Sharing Plan
• Adoption Assistance
• Education Reimbursement
• Supplemental Health Plans
• Pet Insurance
• Competitive salary