Case Manager II

Job Details Level: Experienced

Job Location:

USVETS Houston Main
- Houston, TX 77070

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $23.08 - $28.85 Hourly

Travel Percentage :
Up to 25%

Job Shift: Day Job Category:
Admin
- Clerical Case Manager II

The Case Manager II reports directly to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. The CM II is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client’s needs.

FLSA Classification:
Non-Exempt

• Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
• Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
• Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
• Collaborates with clients to complete Individual Action Plans (IAP)
• Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
• Reviews and documents updates for IAPs monthly
• Completes timely discharge summaries
• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
• Assists in quality management activities, data collection, and preparing reports
• Facilitates client life skills classes
• Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
• Conducts random drug and alcohol screenings of clients
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
• Documents client referrals for services
• Attends scheduled team meetings and trainings
• Maintains and submits timesheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
• May drive company vehicle for client transportation or other work-related activities
• Performs other duties as required

• Focuses on providing case management services that result in clients transitioning to permanent housing
• Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs
• Monitors program rent/participant fee compliance to assist clients in prioritizing housing
• Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locates housing units in the community that meet clients’ needs

• Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
• For programs with scattered-site permanent housing, locates housing units in the community that meet clients’ needs
• For programs that serve families with dependent children, ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

• Assists with Workforce Program Assessment and Enrollment processes
• Works with clients to develop an Individual Employment…