Loan Assistant

Overview

Title: Loan Assistant

Agency: Paul

D. Camp Community College

Location: Franklin (City) - 620

FLSA: Nonexempt

Hiring Range: $20.02 - $22.00 hr

Full Time or Part Time: Part Time

Job Description: Paul

D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There is also a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates in transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center.

A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.

• Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Loan Assistance – Provide backup to Loan Officer (located on Suffolk campus) to provide point of contact on Franklin campus for students.
• Financial Aid Advising—providing assistance to students, working closely with other departments to ensure a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus—Manage student employment program from posting job descriptions to reconciling funds.
• File Maintenance—Create and maintain files and spreadsheets to track students. Use scanning software to manage documents.
• Administer Funds—Analyze financial aid problems and take corrective action. Authorize, disburse, and assist with reconciliation of loan, grant and scholarship.
• Other Duties—Travel and other duties, as assigned

Wage position note: This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period.

This wage position offers no state benefits.

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail, while maintaining composure.
• Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.
• Experience maintaining accurate, complete and up-to-date client files and records.
• Demonstrated ability to establish goals and priorities and make decisions based on established business processes.
• Experience in interpreting and applying government regulations, guidelines, policies and procedures.
• Willingness to work evenings and weekends as needed to assist students during busy peak periods.
• Familiarity with the Free Application for Federal Student Aid (FAFSA).

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising.
• Experience using tools such as EAB Navigate, People Soft Student Information System (SIS), and Canvas.
• Knowledge of federal and state financial aid programs, Direct Loans in particular.
• Demonstrate an understanding of the needs of disadvantaged and first-generation students.
• Experience working with military or veterans populations.