Front Desk Supervisor
Listed on 2026-10-05
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Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Customer Service Rep, Front Desk/Receptionist
Picture this: a bustling lobby in the heart of Franklin, Tennessee- one of the fastest-growing, most charming small cities in America- where Southern hospitality meets big-league energy. Now picture yourself running the show. That's the gig. That's the sizzle.
At Hilton Franklin Cool Springs, we're not just checking guests in and out- we're creating first impressions that turn into lifelong memories. And we need a natural-born leader to make sure every single one of them shines.
Why This Role Is Kind of a Big Deal- You'll lead a crew of front desk rockstars who bring their A-game every day
- You'll be the go-to problem-solver, guest-whisperer, and team hype person
- You'll grow with us - Hilton is famous for turning great employees into great leaders
- You'll work in one of Tennessee's most vibrant suburbs, just minutes from downtown Franklin's historic square, boutique shopping, live music, and some of the best barbecue this side of the Mississippi
- Run the daily front desk operation like a well-oiled (and friendly) machine
- Coach, train, and mentor your team to deliver five-star moments, every time
- Keep guest satisfaction sky-high - because happy guests are the whole point
- Handle inquiries and hiccups with grace, wit, and a can-do attitude
- Proven experience in customer service or hospitality leadership
- Communication skills sharp enough to defuse any situation—and charm any guest
- The ability to multitask like a circus performer, minus the chaos
- A genuine passion for making people feel welcome
- Medical, Dental, and Vision coverage
- Life and Long/Short-Term Insurance
- 401-K with company match
- Real, meaningful professional growth opportunities
- Competitive compensation based on experience
- Sweet travel discounts- because you've earned some R&R too
Franklin, Tennessee isn't just a great place to work- it's a great place to live. Rolling hills, historic charm, a thriving music scene, and a community that treats hospitality like an art form. If you're ready to lead with heart, hustle, and a whole lot of Southern charm, we want to meet you.
Source:
Hospitality Online
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