Shift Manager

Job Details

Job Location:

KFC 20 Holly Springs Plaza, Franklin, NC 28734 | E320019 - Franklin, NC 28734

Job Summary:

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership:
  
  Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service:
  
  Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety:
  
  Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling:
  
  Handle cash registers, process payments, and maintain accurate records.
• Inventory Management:
  
  Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports:
  
  Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training:
  
  Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving:
  
  Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness:
  
  Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials:
  
  Assist in promoting new menu items, deals, and promotions to drive sales.

• Experience:
  
  Previous restaurant or fast-food experience preferred.
• Leadership
  
  Skills:
  
  Ability to lead and motivate a team effectively.
• Communication:
  
  Excellent verbal communication skills.
• Adaptability:
  
  Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability:
  
  Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification:
  
  Preferred but not required (can be obtained on the job).