General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience by coaching your team to deliver Every Guest Every Time. General Managers exceed sales targets while maintaining operational excellence. With paid training, we provide the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

We believe in performance, collaboration, integrity, innovation, and celebration. You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day‑to‑day activities of the entire store staff. You will drive for high‑performance results within a fast‑paced, solutions‑oriented sales environment and focus on optimizing customer and employee experience. You will mentor your Assistant General Manager and complete trainings and attend weekly sales leadership calls.

You will motivate your team to do their best in every guest interaction.

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time.
• Attracting and retaining top caliber employees.
• Brand advocate for Victra.
• Providing ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to showcase our products and services throughout the store.
• Ensuring store employees meet and/or exceed defined monthly success measurements and complete assigned training on time.
• Developing and implementing sales tools and initiatives.
• Maintaining store performance by managing retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalize on the existing customer base.
• Owning store success and taking responsibility for store employees’ work-related needs, store leadership, staffing and scheduling, labor controls, marketing, loss prevention, and other store functions.
• Handling guest escalations with timely resolutions.
• Communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring guests receive a complete solution to meet current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay will include a base rate of $18.77 per hour with uncapped earning potential through commission.

You thrive in a sales environment and enjoy sharing energy with a team you can develop and motivate. You set high goals and know how to motivate others to reach them. You are open to new ideas, relate well to a variety of people, and are attuned to the needs of others to help them perform at their best.

• 1–3 years of experience in a retail sales environment, with 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in retail or sales
• Willingness to work evenings, weekends, holidays, and peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods

All General Managers…