Customs Brokerage Lead

Customs Brokerage Lead

To support the Customs Brokerage Supervisor/Manager in running the department, focusing on operations, monthly accounting and finances, standard operating procedure writing, people, systems, culture.

Key responsibilities include taking an active role to support their supervisor, monitoring the workboard for the team, managing group inboxes, resolving problem shipments and customer escalations, assisting on accounting tasks, attending customer facing engagements, ensuring smooth shipment process flow, tracking and tracing shipments, providing proactive communication, ensuring accurate client billing, understanding customer expectations, ensuring compliance with company policies and external regulations, completing cross-training for team coverage, and professionally representing Expeditors.

Expectations include being a knowledge expert of our technology, seeking or being certified in industry certification, regularly requesting additional responsibilities, spending approximately 80% of their time in direct operations and 20% on development and training, continually identifying areas to improve efficiency, achieving a standard of 52 hours training per year, driving and developing customer relationships, identifying, developing, and mentoring your number 2, having a sense of urgency, supporting the manager in sales, retention, reporting, accounting, ensuring company credit procedures are followed, promoting compliance policies and regulations, and exuding the company's 10 cultural attributes.

Qualifications include a strong understanding of Expeditors' company policies and procedures, curiosity in learning all of Expeditor's products, services, and systems, effective interpersonal skills, strong Microsoft Office skills, fluency in English, proactive drive with strong organizational skills, and minimum 1 year of employment with Expeditors. Customs Brokerage experience is a plus.