Client Services Casework Analyst

Responsibilities

• Reconciles inaccurate or conflicting customer information through processing
• Utilizes various systems to locate and update client data
• Communicates with clients and the field by phone and email
• Reviews training manual to ensure appropriate handling of work
• Follows standard work process to meet hourly target
• Analyzes and redistributes cases by identifying problems
• Responsible for adding value to the team and maintaining positive relationships with team members

• High School diploma required
• One year of customer service experience or experience analyzing data
• Ability to handle a large volume of work accurately and promptly
• Strong organizational skills required
• Demonstrated data entry skills
• Ability to use Microsoft Windows
• Ability to analyze and interpret technical data
• Effective communication skills
• Demonstrated ability to solve problems independently
• Customer service experience is preferred.