Senior Customer Experience & Service Advocate
Listed on 2026-10-06
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Customer Service/HelpDesk
Technical Support, Customer Success Management
Northwestern Mutual in Wisconsin is seeking a point-of-contact and technical expert for their assigned financial representatives. The role expedites special handling cases, negotiates resolutions, and educates/train field staff to improve the field client experience while aligning with company goals.
The position is cross-functional, requires building relationships with clients, field force, and internal partners, and leverages data analytics to drive root-cause analysis and service recovery.
We are currently recruiting a Senior Customer Experience & Service Advocate for our team in Franklin, WI, United States.
This is a great position to take on the Senior Customer Experience & Service Advocate role at 3M HEALTHCARE.
As a Senior Customer Experience & Service Advocate, you will play an important part at 3M HEALTHCARE in Franklin, WI, United States.
We invite applications for the Senior Customer Experience & Service Advocate position located in Franklin, WI, United States.
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