Dental Office Assistant

Business Assistant

Forward Dental – Franklin is looking for a dedicated Business Assistant to join our team. This full‑time position requires a personable, hard‑working individual who enjoys helping patients and keeping the front office running smoothly in a fast‑paced, goal‑oriented environment.

• Monday: 6:45 AM – 4:00 PM
• Tuesday: 7:45 AM – 5:00 PM
• Wednesday: 7:45 AM – 5:00 PM
• Thursday: 7:45 AM – 5:00 PM
• Friday: 6:45 AM – 2:00 PM

$18.00 – $22.00 per hour

Heartland Dental believes that exceptional lifetime care for patients requires hiring and growing team members who support the business and clinical needs of each office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers unlimited growth potential.
• Access to on‑demand Daily Pay.

Forward Dental – Franklin, like each Heartland Dental supported office, is unique to the community and the patients they serve. We look for someone with positive energy, strong communication skills, and a welcoming attitude for every patient interaction.

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Will have access to minimum PHI necessary for performing job functions; regular HIPAA training aligned with the role will be required, and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual or in‑person training sessions periodically throughout the year.
• TB testing required for all new hires in dental office positions (not applicable in FL & TN).

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors retain clinical autonomy and share a common goal of delivering the highest quality dental care.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.