Patient Care Coordinator - Float Position

Patient Care Coordinator - Float Position

Full Time Franklin, WI, US

2 days ago Requisition

Patient Care Coordinator

Department: ASC or Clinic

Location:

ASC or Clinic

Reports To:

PCC Manager

Employment Status:
Full Time

FLSA Status:
Non-Exempt

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at  .

This position is responsible for verification of information during patient registration process, direct incoming phone communication to appropriate location and person within the organization, and for the scheduling of future patient appointments. This position is responsible displaying a positive company image while providing excellent customer service to ensure a desirable visit for patients and visitors. This position is a "FLOAT" role, meaning you will be covering multiple locations per week.

• Greetandregistereachpatientas they arrive.
• Verifyinsuranceandpatientdemographicinformationateachvisit.
• Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds.
• Collectco-paysand createpatientreceipts.
• Schedule appointmentsfollowingthePPWScheduling
  
  Guidelines.
• Answera multi-linephoneandtransferappropriately.
• DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
  
  Speakclearlyandinamature,professional manner.
• Maintain the patient waiting area in a neat and clean condition.
• Demonstrate patience, compassion, kindness and empathy. Provide clear explanations of appropriate patient-relatedpoliciesandalways maintain safety and dignity of patient.
• Ensurepatientschedulebyremindingproviderofservicedelays.
• Assistillordistraughtpatients,as necessary. Telephonetaxisorfamilymembers,where necessary,fortransportation. Notify ASC RN Manager or designee of difficulties.
• Ensureallvendors/visitors sign-inandwearappropriateidentification.
• Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee.
• Openandsortallofficemail.
  
  Deliveroutgoingmailto postofficeatendofday.
• In addition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing:
  • Resource:
    Liaison between site and off-site staff and RN Manager. Responsible for day to day monitoring of workflow and scheduling in the outreach areas; act as a resource to the staff for operational issues and to any other customer who needs assistance. Work with RN Manager to assist with new locations in terms of workflow, IT equipment, contacts, and staffing.
  • Administration:
    Assist site manager with duties such as time keeping, scheduling, staff evaluations, invoices, petty cash, etc. Help support corporate Quality Assessment and Performance Improvement initiatives as a member of the team.

• High Schooldiplomaorequivalent.
• Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting.
• Strong organizational,judgment,communication,andanalyticalskills;sometimesunderpressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

Please note that this job description is intended to describe the general nature and level of work being performed by the employee(s) assigned to this job. The content contained therein is not intended to represent an exhaustive list of all duties, responsibilities, and activities required. Duties, responsibilities, and activities may change at any time, with or without notice, and additional work may be assigned as appropriate.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.