Technical Support Specialist JAIDC

Location:
Franklin, WI 53132, USA, United States (Hybrid)

Work Schedule:
Monday – Friday | 40 hours/week

We are seeking tech-savvy, customer-focused professionals to join our dynamic Technical Support team. In this contact center environment, you’ll serve as the first point of contact for technical support across hardware, software, connectivity, and account issues. You’ll handle an average of 25 customer interactions per day via phone and chat.

• Troubleshoot Windows 10/11, MS Office 365, mobile and desktop hardware, printers, and internal applications.
• Maintain accurate ticket documentation and resolve or elevate as needed.
• Deliver excellent customer service while adhering to performance metrics (attendance, quality, resolution rates).
• Operate in a fast-paced, high-volume helpdesk environment.

• High School Diploma or GED required;
  Associate degree or equivalent work experience preferred.
• 50+ WPM typing speed recommended.
• Strong working knowledge of Microsoft Office, Outlook, and remote troubleshooting tools.
• Prior experience in a multi-channel support environment preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving ability.
• Ability to adapt to a changing technical landscape and fast-paced environment.
• Demonstrated professionalism, attention to detail, and initiative.