Overhaul Field Supervisor

Krones designs, develops, manufactures, and installs both machines and complete packaging lines for breweries, beverage producers, and industries such as food, chemical, and cosmetics. With 20,000 employees worldwide, we focus on innovation, quality, and customer service.

Responsible for overseeing the quality, execution, and continuous improvement of service overhaul products. This role ensures adherence to standards, supports field teams, and enhances customer satisfaction through cross‑functional collaboration.

• Ensure the quality of overhaul products and field execution by inspecting work at customer sites, providing actionable feedback, and driving corrective actions and continuous improvement.
• Develop, track, and maintain quality KPIs to measure performance and identify improvement opportunities.
• Oversee the execution of service department overhauls, ensuring all work complies with established policies, procedures, and standard operating procedures (SOPs).
• Monitor workflow efficiency, recommend process improvements, and optimize staffing and material usage based on workload.
• Maintain job site toolboxes and manage departmental resources, including tools, equipment, and materials, to ensure availability and cost‑effective use.
• Mentor, supervise, and support technicians and site leads by enhancing technical knowledge, assisting in diagnosing equipment issues, and strengthening overall performance.
• Monitor employee performance, recommend and support training, and encourage professional development aligned with individual and organizational goals.
• Foster a culture of accountability, professionalism, safety, and continuous improvement, leading by example in compliance with company standards.
• Partner with cross‑functional teams (service, sales, logistics, project management) and communicate effectively with internal and international stakeholders to improve products and customer outcomes.
• Ensure timely, accurate communication of department and company information while promoting open feedback across teams.
• Support budget planning, ensure cost‑effective operations, and promote responsible use of company assets.
• Maintain a safe work environment by enforcing safety and environmental policies.

• Adaptability
• Continuous Improvement
• Technical Expertise
• Customer Focus
• Communications

Education:

High School Diploma or GED required.

• 50–75% travel.
• Minimum 4 years of experience working on Krones equipment.
• At least 2 years of experience performing overhauls on Krones equipment at customer sites.
• Demonstrated leadership experience with progressive responsibility.
• Reliable commute to Krones Inc. in Franklin, WI when not on the road.

Education:

Associate degree or bachelor’s degree in a related field.

• 50–75% travel.
• Minimum 4 years of experience working on Krones equipment.
• At least 2 years of experience performing overhauls on Krones equipment at customer sites.
• Demonstrated leadership experience with progressive responsibility.
• Reliable commute to Krones Inc. in Franklin, WI when not on the road.

• Quality Management
• Service & Operations Management
• Technical Expertise
• Performance & Data Management
• Financial & Resource Management
• Safety & Compliance
• Project & Process Management

• Leadership
• Communication
• Collaboration
• Problem Solving
• Customer Focus
• Personal Effectiveness
• Culture & Engagement

Krones, Inc. offers a competitive salary, health/dental/vision package, 401(k) program, and additional benefits. Flexible work schedules and career development opportunities are also available.

Krones Inc. is an equal opportunity employer.