Sr. Account Rep

5300 w franklin dr, franklin, wi 53132, usa

headquartered in st. Augustine, fl, with offices and manufacturing facilities all around the globe, amphenol cit is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like aerospace, military & defense electronics, space, medical, test & measurement, and industrial.

our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At amphenol cit, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.

senior inside account rep

the senior inside account representative is responsible for managing complex customer accounts and serving as the primary operational owner for customer execution and issue resolution. In addition to performing order and quote management activities, the sr. Inside account representative proactively identifies risks, coordinates cross-functional solutions, leads escalations, and drives successful customer outcomes through advanced technical, operational, and business knowledge.

• process customer orders, order changes, cancellations, and scheduling requests accurately and efficiently.
• process customer quote requests and coordinate with internal stakeholders to ensure timely quote delivery.
• monitor quote activity and support follow-up activities as required.
• maintain ownership of assigned customer accounts and ensure successful execution of customer commitments.
• monitor account performance and proactively identify potential customer risks.
• lead resolution of complex customer issues involving delivery, quality, engineering, production, or commercial concerns.
• serve as the primary escalation point for assigned accounts.
• develop and coordinate recovery plans when customer commitments are at risk.
• communicate business impacts, risks, and mitigation plans to customers and internal stakeholders.
• drive action plans involving cross-functional internal teams
• facilitate internal meetings focused on customer performance, delivery recovery, engineering changes, and issue resolution.
• ensure accountability and follow-through on customer-related commitments.
• analyze customer demand, backlog, forecast trends, and delivery performance.
• identify opportunities to improve responsiveness, service levels, and operational efficiency.
• support customer business reviews and account strategy activities in partnership with account management.
• coordinate customer-facing activities related to engineering changes, drawing revisions, deviations and waivers
• ensure customer requirements are effectively communicated throughout the organization
• lead process improvement initiatives that positively impact customer satisfaction and operational performance.
• serve as subject matter expert for customer operations processes.

* other duties as required in support of the department and the company*

this position does not have any supervisory responsibilities.

to perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• high school diploma or ged. Prefer an associate degree.
• four (4) years’…