Sales Specialist

Company Description

Renovations NOW is Metro-Detroit’s premier kitchen and bathroom remodeling company, specializing in 5-day bathroom remodels and 21-day kitchen transformations. Founded by Ryan Marsh, the company is driven by a mission to restore integrity, trust, and excellence to the construction industry through world-class systems, rigorous training, and meticulous execution. Renovations NOW is scaling aggressively with a vision to become the largest employee-owned remodeler in the U.S., targeting over $150 million in annual revenue and creating significant growth opportunities for team members.

The company’s core values—Make Life Better, Truth at All Cost, Think First Act Next, Accountability, and Serve Others—guide every hire, project, and customer interaction. Team members join a culture focused on performance, ownership, and continuous improvement.

The In-person Sales Representative is responsible for generating new revenue by running qualified in-home sales consultations with homeowners seeking premium bathroom and kitchen remodels. This role leverages the world-class Action Closer System to train, sell, and serve customers, allowing us to close deals in a single sit while creating a genuine Life Betterment experience for every homeowner. The In-person Sales Representative is contracted to run appointments as scheduled.

This is a full-commission position designed for driven, self-motivated closers who want upside earning potential.

• Run 8–12 qualified in-home design consultations per week as scheduled by the Appointment Center.
• Achieve a personal close rate at or above 33% every month.
• Present Renovations NOW's premium product lines and sell on quality, design, and value — never on price alone.
• Follow the Action Closer Sales System in 100% of appointments with zero deviation.
• Submit complete, accurate contracts, measure sheets, and financing documents through Renovations NOW's CRM within 24 hours of each appointment.
• Attend all mandatory sales meetings, training sessions, and role-play exercises.
• Take each project to the lowest cost possible without sacrificing margin standards.
• Generate a minimum of one referral per month through proactive customer relationship building.
• Achieve a customer satisfaction score at or above the company benchmark on post-sale surveys.
• Complete and remain current on Renovations NOW's required reading/listening curriculum (Action Closer, 10x Employee).
• Proactively communicate schedule conflicts, cancellations, or low-quality leads to the Sales Team Manager within the same business day.
• Represent Renovations NOW's core values in every customer, teammate, and vendor interaction.

• Results Orientation:
  Relentlessly driven to meet and exceed sales metrics with urgency and consistency.
• Persuasion & Closing:
  Ability to communicate premium value, handle objections confidently, and guide customers to a decision in one sitting.
• Emotional Intelligence:
  Reads people quickly, builds genuine rapport, and adapts communication style to each homeowner.
• Coachability:
  Fully open to coaching; implements feedback rapidly and without defensiveness.
• Process Discipline:
  Follows the Action Closer System without shortcuts — every appointment, every time.
• Active Listening:
  Identifies underlying homeowner needs and pain points and matches them precisely to Renovations NOW solutions.
• Integrity:
  Honest in all interactions; never over promises, misrepresents, or creates false expectations to close a deal.
• Self-Management:
  Manages schedule, energy, and activity with discipline as an independent contractor.
• Product Knowledge:
  Deep understanding of bathroom and kitchen remodeling offerings, materials, timelines, and processes.
• Accountability:
  Takes full ownership of personal results — wins and misses alike — without making excuses.
• Competitive Drive:
  Internally motivated to be the top performer on the team and grow within the Renovations NOW ecosystem.
• Core Values Alignment:
  Consistently demonstrates Make Life Better, Truth at All Costs, Think First Act Next, Accountability, and Serve Others.