Neighborhood Services Officer

At the Town of Frederick, we’re Built on What Matters
: people, community and service. We are a growing and evolving community committed to delivering meaningful opportunities and elevating the experience of those we serve for years to come. Guided by our FRED values:
Family, Respect, Empowerment, and Dedication.

Under the supervision of the Neighborhood Services Supervisor, the Neighborhood Services Officer performs professional code compliance and neighborhood services work focused on maintaining safe, attractive, and well-maintained properties and neighborhoods throughout the Town. The position investigates Municipal Code and Land Use Code violations, conducts proactive inspections, educates residents and property owners, and manages assigned cases from initial identification through voluntary compliance, formal enforcement, abatement, or court action as appropriate.

The Neighborhood Services Officer exercises independent judgment in applying Town regulations, resolving complex or sensitive concerns, and coordinating with Planning, Building, Police, Public Works, Parks, and other departments. The position emphasizes consistent and equitable enforcement, responsive customer service, community problem-solving, and timely resolution of neighborhood quality-of-life concerns.

The duties listed herein are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required or assigned.

• Investigate complaints and observed violations of the Town’s Municipal Code, Land Use Code, and other regulations assigned to Neighborhood Services.
• Conduct proactive neighborhood and property inspections to identify property maintenance, zoning, nuisance, vegetation, signage, outdoor storage, private-property parking, and other applicable code violations.
• Manage assigned enforcement cases from initial complaint or identification through investigation, voluntary compliance, formal enforcement, abatement, court action, and final resolution.
• Educate residents, property owners, businesses, contractors, homeowners associations, and other community members regarding Town code requirements, compliance expectations, and available options for resolving violations.
• Promote voluntary compliance through education, communication, de-escalation, and problem-solving when appropriate, while taking timely formal enforcement action when circumstances, compliance history, public impact, or severity warrant escalation.
• Issue courtesy notices, Notices of Violation, citations, summonses, and other enforcement documents consistent with Town codes, policies, and established enforcement practices.
• Apply codes, enforcement procedures, and established enforcement priorities consistently, objectively, and equitably across properties and neighborhoods.
• Conduct field investigations and inspections; collect photographs, inspection notes, correspondence, GIS information, and other necessary evidence to document violations and support enforcement actions.
• Prepare and maintain complete, accurate, and timely case files and records using Open Gov, GIS, mobile inspection technology, and other Town systems.
• Coordinate abatements, corrective actions, legal proceedings, and other enforcement activities with the Town Attorney and appropriate Town departments.
• Prepare cases for Municipal Court or administrative proceedings and appear and testify as required regarding investigations, inspections, enforcement actions, and case documentation.
• Coordinate with Police regarding violations or conditions occurring within public streets and rights-of-way, criminal activity, unsafe situations, and other matters assigned to law enforcement.
• Recognize potentially unsafe,…