Office Supervisor

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Baltimore City Department of Social Services
Family Investment Administration
2000 N. Broadway
Baltimore, MD 21213

The Office Supervisor provides administrative, technical, and office operational services which enable professional, managerial, and office support staff to accomplish the agency's goals in an efficient manner to support the Family Investment Administration (FIA) throughout the Baltimore City Department of Social Service (BCDSS) in determining eligibility for cash assistance, Supplemental Nutritional Assistance Program (SNAP), Medical Assistance (MA), Emergency Assistance to Families with Children (EAFC), and Child Care subsidies to ensure efficient and effective service delivery.

This position relieves the department head to routine management functions relating to the daily operations within and out of the respective department. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

Responsible for orientation and training of Lead Clerks and Support Staff to become knowledgeable of office policy and procedural changes; responsible for ensuring that various reports as required by the agency or regulation such as voter registration, WORKS, and SAIL are completed timely and accurately; receipt, disbursement, and maintenance of various reports and controls; complete PEPS periodically on all employees supervised, interview applicants for various positions in the district office and make recommendations for hiring;

work closely with the Community Resource Development to coordinate activities for personnel deployed by the Summer Youth Programs; work closely with Baltimore Works! in the supervision of Work Experience staff.

Review essential job functions and CARES level; monitor to ensure clerical staff screen and upload new applications and initiate redeterminations on date of receipt and clearances using automated systems accurately in order to obtain and verify customer information in accordance with federal, state, and local policies, procedures and guidelines; assign workload to meet goals and deadlines, responsible for mandating that bus passes, tokens, and food vouchers, counsel and work closely with subordinate staff for performance and disciplinary action, and provide customer service both internal and external customers.

Act as security monitor for computer networks to safeguard confidential information and equipment, responsible for ensuring appropriate CARES level access, train staff on various programs using computer hardware and software.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Four years of experience performing clerical duties.

• Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
• Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration…