Account Administrator

Job Description

We are in search of an Account Administrator to join our team in the insurance industry, located in Hunt Valley, Maryland, United States. This role is fully onsite and offers a long-term contract employment opportunity. As an Account Administrator, you will be tasked with various responsibilities, including managing customer accounts, responding to client inquiries, and improving administrative processes.

• Efficiently process employee and account terminations.
• Handle invoice processing and account payments, including urgent collection procedures.
• Respond to client inquiries via telephone, mail, or email regarding benefits, account status, applications, procedures, and supply requests.
• Regularly update and maintain client account records.
• Initiate contact with clients to address questions or issues.
• Stay updated with knowledge on benefits, products, laws and regulations, systems, and procedures and communicate this information to clients as required.
• Improve administrative processes for increased efficiency.
• Manage daily incoming and outgoing mail.
• Maintain a professional and helpful demeanor at all times.
• Ensure high level of accuracy and timeliness in all tasks.

• Proficiency in management systems.
• Proficient use of Microsoft Word.
• Ability to handle correspondence effectively.
• Excellent customer service skills.
• Efficient data entry abilities.
• Experience in automating processes.
• Knowledge in making account adjustments.