Activity Coordinator; HUMAN Service Specialist

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

12

Maryland Department of Human Services

Calvert County Department Social Services

200 Duke Street

Prince Frederick, MD 20678

The primary purpose of this role is to analyze customer data, work plans, and employment goals to ensure participants actively engage in required activities and successfully overcome barriers to self-sufficiency. In this position, the incumbent is responsible for placing customers into key job-readiness and employment initiatives while maintaining seamless cross-system data accuracy within the WORKS and E&E (Eligibility & Enrollment) databases.

Additionally, the Work Activity Coordinator actively supports participants throughout their career journeys by securing vital supportive resources, identifying relevant training programs, and connecting customers with sustainable employment opportunities. To foster a relationship built on trust and encouragement, this individual will meet with customers on a regular basis, both in the office and out in the community, to monitor and review their work plan progress.

• Conduct comprehensive assessments to identify participant needs and develop individualized career plans.
• Provide targeted referrals to established internal initiatives, such as the Paid Internship Program, and the PA2E Program.
• Maintain precise documentation, including participant records, detailed progress notes, and employment outcome tracking.
• Represent the organization at community outreach initiatives, including job fairs, career planning expos, community support events, food distribution drives, youth engagement nights, and Office on Aging events.

• Experience:
  
  Four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures,practices and organizations.
• Notes:
• 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
• 2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative,Clerical, and Office Services job field of work on a year-for-year basis for the required experience.

• One year of experience working in a Family Investment program.
• One year experience in workforce development providing training, job coaching and employment support to customers.
• One year experience building and maintaining partnership with community organizations.
• One year experience using computer software such as Microsoft Word and Excel or Google Docs and Sheets.
• Strong interpersonal skills to work with diverse populations and community partner organizations.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

• Contractual employees who work for an agency covered…